FAQ’s
How do I protect my Boise State Campus ID/BroncoCard?
Do not bend, fold or expose your card to excessive heat, washing or other damaging elements
Do not try to pass your card through any other swipe systems (e.g. ATM machines) as your card may become decoded
Pick up a free card case from the BroncoCard office and carry your card in that.
What’s the difference between a proxy card and magstripe card?
The basic BroncoCard is a magstripe only card meaning that the information that the card needs to work is encoded on the magstripe on the back of the card. Whenever the card is slid through a reader, the reader takes the info on the stripe and verifies the info with the ID database and either permits or denies the requested transaction.
The proxy card uses the magstripe technology, but also uses what is called RFID technology. The card contains a micro transmitter between the layers of the card and allows the user to wave the card in front of the reader instead of having to swipe it through the reader. We are using the RFID readers for door access only at this time. If you have to access certain buildings you may be required to obtain a proxy card. Bring your old card into the BroncoCard office and we’ll replace it with a proxy card free of charge.
How do find out the balance for meals, Bronco Bucks, flex dollars or print dollars?
Whenever you swipe your card at the Boise River Café or any of the food outlets on campus, your current meal, flex or Bronco Buck balance will be displayed. Pay-for-Print balances will display whenever you swipe your card through the print release station. If you would like a detailed report of your transactions, or have a specific question on your transactions, come by the BroncoCard office and we can print a report for you. You can also check your balances online.
Can I lend my card to a friend?
Remember, you are responsible for your card. Fraudulent use of the card is defined as “the use of a Boise State University Bronco card by any unauthorized person who is not the individual identified on the card.”
What if I lose my card?
Lost card should be reported as soon as the loss is discovered. This will freeze any funds or meals associated with the card. You can call the BroncoCard office at 426-4171 to report the loss, or stop by the office during business hours. You can also report a lost card online. The BroncoCard office will email you if the card is turned into the card office.
How much does a new card cost?
A $25 fee will show up on your Bronco Web account the first time you register at Boise State, or if you are returning after a two-year period of not attending Boise State University.
What if I need a replacement ID?
- If you lose your card, the replacement cost for all cards is $50. You can pay with cash, check, debit/credit or you can bill the cost to your Bronco Web account. Failure to pay the fee from your Bronco Web account may result in late penalties and the fee being sent out for collections.
- Cards needing replacement due to expiration or name changes will cost $25. Please bring a valid ID with your new name if warranted.
- Cards that have been damaged due to user abuse will cost $50
- Card needing replacement due to technical issues will be replaced at no charge
- Stolen cards will need to have a police report number in order to receive a free replacement
Do I need a new card every semester?
No, your card is good for six years. The expiration date is printed on the front of the card.
Does my card work on campus during the summer?
If you are enrolled in summer classes your card will remain active during those times you are enrolled. If you are not enrolled for summer classes, your card automatically de-activates until the start of the fall semester.